Privacy Policy

1. Company Information

This Privacy Policy is provided by Lureni Global Services Limited (trading as WinFarm.ai), hereinafter referred to as "we," "us," or "our."

2. Introduction

At WinFarm.ai, operated by Lureni Global Services Limited, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile applications, website, and services.

By using WinFarm.ai services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

3. Information We Collect

3.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our services
• Fill out forms or surveys
• Contact our support team
• Apply for early access

Personal information may include:

3.2 Farm Data and Usage Information

When you use WinFarm.ai, we collect data related to your farming operations:

• Livestock Data: Animal health records, breeding information, production metrics
• Activity Data: Feeding schedules, veterinary visits, inventory management
• Financial Data: Revenue, expenses, profitability metrics
• Environmental Data: Weather conditions, facility conditions
• Staff Data: Employee assignments, task completion

3.3 Automatically Collected Information

When you access our Services, we automatically collect:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, features used, time spent, clicks and interactions
• Location Data: General location based on IP address (not precise GPS)
• Log Data: Error reports, system activity, performance metrics
• Cookies: Session cookies, preference cookies, analytics cookies

4. How We Use Your Information

Lureni Global Services Limited uses the collected information for various purposes:

4.1 Service Provision

• Create and manage your account
• Provide access to WinFarm.ai platform and features
• Process your transactions and manage subscriptions
• Deliver customer support and respond to inquiries
• Send service-related notifications and updates

4.2 Service Improvement

• Analyze usage patterns to improve user experience
• Develop new features and functionality
• Train and improve our AI models using anonymized data
• Conduct research and development
• Perform data analytics and generate insights

4.3 Communication

• Send marketing communications (with your consent)
• Provide product updates and announcements
• Conduct surveys and collect feedback
• Send administrative information and policy updates

4.4 Security and Compliance

• Monitor for security threats and prevent fraud
• Comply with legal obligations and regulations
• Enforce our Terms and Conditions
• Protect the rights and safety of our users

5. How We Share Your Information

Lureni Global Services Limited does not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Payment Processing: Paddle.com (Merchant of Record) for subscription billing and payment processing
• Cloud Hosting: Secure cloud infrastructure providers for data storage
• Analytics: Analytics services to understand user behavior
• Communication: Email and messaging service providers
• Customer Support: Help desk and support ticket systems

5.2 Business Transfers

If Lureni Global Services Limited is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, privacy, safety, or property
• Investigation of fraud or security issues

5.4 With Your Consent

We may share your information for other purposes with your explicit consent.

6. Data Security

Lureni Global Services Limited implements industry-standard security measures to protect your information:

6.1 Technical Safeguards

• Encryption: SSL/TLS encryption for data in transit, AES-256 encryption for data at rest
• Access Controls: Multi-factor authentication, role-based access control (RBAC)
• Secure Infrastructure: Protected servers, firewalls, intrusion detection systems
• Regular Backups: Automated encrypted backups with disaster recovery plans
• Security Monitoring: 24/7 monitoring for suspicious activity

6.2 Organizational Safeguards

• Regular security audits and penetration testing
• Employee security training and confidentiality agreements
• Data access limited to authorized personnel only
• Incident response procedures and breach notification protocols

While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.

7. Data Retention

Lureni Global Services Limited retains your information for as long as necessary to:

• Provide you with our Services
• Comply with legal obligations (tax, accounting, regulatory requirements)
• Resolve disputes and enforce agreements
• Maintain business records and analytics

7.1 Retention Periods

You can request deletion of your data at any time. We will delete your information within 30 days, except where retention is required by law.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

• Right to Access: Request copies of your personal information
• Data Portability: Receive your data in a structured, machine-readable format
• Export: Download your farm data at any time through your account settings

8.2 Correction and Deletion

• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information
• Account Deletion: Delete your account and associated data

8.3 Control and Consent

• Opt-Out: Unsubscribe from marketing communications
• Cookie Management: Control cookie preferences through browser settings
• Withdraw Consent: Withdraw previously given consent
• Object to Processing: Object to certain uses of your information

8.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: info@winfarm.net
• WhatsApp: +86 151 4203 2073

We will respond to your request within 30 days.

9. International Data Transfers

Lureni Global Services Limited operates globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with third-party providers
• Compliance with applicable data protection regulations
• Encryption and security measures during transfer

10. Children's Privacy

WinFarm.ai is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@winfarm.net, and we will delete such information.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by Lureni Global Services Limited. This Privacy Policy does not apply to third-party services.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services before providing them with your information.

11.1 Payment Processing (Paddle)

Payment processing is handled by Paddle.com Inc., our Merchant of Record. When you make a purchase, Paddle collects and processes your payment information according to their privacy policy. We do not store your full credit card details on our servers.

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze how you use our Services
• Improve our Services and user experience
• Provide personalized content and features

12.1 Types of Cookies We Use

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Services.

13. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of personal information collected, used, or shared
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising your rights

To exercise these rights, contact us at info@winfarm.net with the subject line "CCPA Request."

14. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR):

• Right of Access: Obtain confirmation and access to your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

14.1 Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: To provide you with our Services
• Legitimate Interests: To improve our Services, prevent fraud, and ensure security
• Consent: When you provide explicit consent for specific purposes
• Legal Obligation: To comply with applicable laws and regulations

You also have the right to lodge a complaint with a supervisory authority in your country.

15. Changes to This Privacy Policy

Lureni Global Services Limited may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying an in-app notification

Your continued use of our Services after changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact Lureni Global Services Limited:

We aim to respond to all inquiries within 30 days. For urgent privacy concerns, please indicate "Urgent Privacy Matter" in your subject line.

By using WinFarm.ai, you acknowledge that you have read and understood this Privacy Policy.